1. All purchases OTHER THAN FIREARMS made from PKGunShop LLC carry a seven (7) calendar day return period that starts on the day the item is delivered. Within the seven day time frame, a customer may return unopened and unused items for a refund or exchange. This does not apply to FIREARMS, if you have a problem with a firearm do not complete the transfer paperwork. Do not take possession of a firearm, if you are not satisfied with it.
2. If you wish to make a return please email firstname.lastname@example.org requesting an RMA #, please reference your order # and the reason you are requesting a return. We will respond to your email with your RMA #. Once you receive your RMA # you may ship the item(s) back to us. Packages received without an RMA # will be marked returned to sender at your expense.
3. Shipping charges are never refunded.
4. All returns are subject to a 15% restocking fee. Orders that qualified for free shipping will also have the actual shipping cost deducted from the refund amount. Restocking fee and shipping charge will be waived if we shipped the incorrect product.
5. Return shipping charges are the customer’s responsibility. If the incorrect product was shipped by our error, a prepaid shipping label may be issued to return the item(s).
6. If we have to send a return shipping label to get a firearm back from an FFL for any reason, example: you failed to pass the background check, the FFL refused to do the transfer, etc. We will deduct the return shipping charges from your refund.
7. Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a refund or exchange will be made.
8. Return shipping from C&R FFL holders is the sole responsibility of the C&R FFL. Return shipping labels will not be issued to C&R FFL’s for returns or exchanges.
1. Refunds will be issued in the same manner in which original payment was made (example: credit card purchases will be returned in the form of a credit to the original card account). Credit card refunds are subject to a 3% return fee. NOTE: If we deem a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 15% restocking fee.
2. PKGunShop LLC will not refund fees charged by your FFL dealer for any reason. Your FFL dealer fees are at your risk and expense.
3. No Refunds will be given for cosmetic issues once a firearm(s) has been transferred to you by your FFL dealer. Please inspect your firearm(s) before completing the transfer paperwork with your FFL dealer.
4. Please understand that we incur costs with every order we process as well as paying credit card processing fees on every payment we receive.
* When returning items to be exchanged, please include estimated shipping charges to ship the replacement item.
* All returned items must be returned in the same condition we shipped them in. PKGunShop LLC reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
* No exchanges will be given for cosmetic issues once a firearm(s) has been transferred to you by your FFL dealer. Please inspect your firearm(s) before completing the transfer paperwork with your FFL dealer.
Refused or otherwise unable to deliver packages:
Refused or otherwise unable to deliver packages will be subject to the return shipping charges. If a delivery was refused in order to be refunded, the refund will be less the original shipping charge, the return shipping charges and the restocking fee.